Question 1

Do I have to live in New Town to become a member of The Commons Fitness Center?

Accepted Answer

No, you do not have to live in New Town to be a member of The Commons Fitness Center. All are welcome. All New Town businesses are open to the public. The Commons wants to spread the word and make that known so that people are not even thinking about needing to ask that question.

Question 2

Can I take a tour on the weekend or evening?

Accepted Answer

We will always do our best to accommodate the needs of our guests. If there isn't a time slot listed that works with your schedule, please send an e-mail to workout@commonsfit.com and someone will get in touch with you to schedule a time that works for you.

Question 3

Are kids allowed to join?

Accepted Answer

Youths ages 14–17 can now join with a legal guardian! Check out our membership plans for details. We’re also planning to offer pop-up kids’ classes in the future—join our mailing list and follow us on Facebook to stay in the loop.

Question 4

Do you have contracts?

Accepted Answer

Unlike other gyms, we offer a month-to-month plan for $29/month and add a family member for just $19 more. You can also save 10% by paying annually. Check out all of our plans at commonsfit.com/memberships.

Question 5

Can I try out the gym before signing up?

Accepted Answer

Yes! Not only can you schedule a tour to check out the gym, but we also offer a week pass for $15.

Question 6

Are there cancellation fees?

Accepted Answer

No, because everybody hates cancellation fees!

Question 7

I think I have Renew Active. How do I know for sure?

Accepted Answer

You can go to -partneroptumfitness.com to check your status. You will need your Health Plan Member ID. If you would prefer, we are happy to help you find out! E-mail us at workout@commonsfit.com and we will contact you directly.

Question 8

What do I do if there is no toilet paper/paper towels or there is a mess in the gym?

Accepted Answer

Please call or text 636-493-0307 for immediate assistance.

Question 9

Can my teenage child come with me if I purchase a membership for both of us?

Accepted Answer

Youths ages 14–17 can now join with a legal guardian! Check out our membership plans for details.

Question 10

How do I schedule an appointment with a personal trainer?

Accepted Answer

Go to commonsfit.com/services and select ‘Personal Training’ we have many options to choose from.

Question 11

How do I contact my personal trainer?

Accepted Answer

You can e-mail workout@commonsfit.com. However, we suggest you ask your trainer for their personal e-mail address or phone number so that you may contact them in case of emergency or cancellation.

Question 12

I signed up my parents for a membership with Silver Sneakers, and they don’t have a phone to access the doors. How will they get in?

Accepted Answer

We offer a key fob for those without a smart phone. You will need to e-mail us at workout@commonsfit.com.

Question 13

Can my personal trainer work with me in your facility?

Accepted Answer

We allow freelance personal trainers. However, it will require that your personal trainer also have their own membership with Commons Fitness.

Question 14

I followed the link to see if I qualify for Silver Sneakers. Why does it say I don’t?

Accepted Answer

Unfortunately, not all Medicare plans cover Silver Sneakers.

Question 15

Do you have locker rooms and showers?

Accepted Answer

We do not have locker rooms or showers. The gym offers a traditional bathroom.

Question 16

How can I leave feedback or offer equipment suggestions?

Accepted Answer

You can leave feedback on the clickable link below.

FAQs